Frequently Asked Questions
What’s mTek Services?
mTek is an insurance platform that allows you to Search & Compare, Purchase (and get protected) and manage your insurance policies digitally!
mTek provides a wide range of products and gives you choice of ~40 underwriters in the Kenyan market!
What insurance products does mTek Services have to offer?
mTek has you covered within the following areas:
- Mobility (Motor, E-Mobility)
- Health & Wellness (Medical, PA)
- Home & Garden (Domestic)
- Leisure (Travel, Golf)
- Life & Savings (Life, Education, Last Expense)
We are constantly adding new features and products to ensure a protected tomorrow for you!
Is mTek Services an insurance company?
mTek is regulated with the Insurance Regulatory Authority Kenya. Our core pricinple is to ensure more people are being protected for their day-to-day lifes and assist the industry to support consumer more efficiently!
How do I sign up for mTek Services?
Visit google play store and download ‘mTek Services’ App. Once downloaded please see link below on how to sign up. Information required on signing up
Do you issue insurance policies on the weekends or after business hours?
Yes – we do! mTek provides insurance services 24/7
How do I make a claim?
You can manage your insurance policy (claim) via your app and web services and can access the claims section under the section “My policies”. The technology will guide you on what documents are required and we also provide a 24/7 support service through our customer representatives!
Which hospitals are registered under your health covers?
Our platform provides policies from numerous underwriters. Ultimately, the hospitals are dependent on the package you choose. The coverage is available at time of comparison, and you can also reach out to our customer care representatives in case of further queries!
Do I need to pay to use the mTek Services App?
No you do not need to. The app is completely free to download. You only pay when you purchase an insurance cover. #hereforyou
How do I access my insurance documents?
You can securely access the policy documents from the mTek app and web log-in. The policies will also be shared with you via WhatsApp and E-Mail.
How to download your digital motor vehicle sticker | mTek-Services
How do I refer the app to my friends and family?
Visit this link for more information – Inviting friends family using my custom link
How do I pay for my insurance product?
You can choose to pay either via Mpesa or card. For certain products we also offer the option to pay in monthly installments!
How do I pay in installments?
The option of installment payments is only applicable for certain product groups and for a value above KES. 10,000. If your purchase is eligible, the payment option will be offered to you at time of check-out. A downpayment of 20% is required.
Find out How the mTek payment plan works – Pay with Instalments
How much do I pay monthly?
This is dependent on which product/quote you choose. The app will calculate the amount you need to deposit and the subsequent amount you will be paying monthly. 
I would like to get the price for a certain product. How do I do that?
You can use the mTek app, web and whats App services to generate quotes! Hereby, simplicity is the key of success. You will need to provide some basic information and we will provide you with a quote instantly. The best of it: IT IS FREE OF CHARGE!
The links below provide a step by step guide.
How to generate a third party motor vehicle insurance quote.
My app is not working. What should I do?
Kindly choose to talk to the representative on the main menu, share a screenshot and we will assist you
