About mTek
mTek is an insurtech company based in Kenya providing a platform as a service which is aiming to improve the insurance ecosystem in Africa through technology and by connecting the whole ecosystem. With a focus on leveraging technology to simplify the insurance process, mTek is dedicated to providing convenient and accessible insurance products to customers. mTek also boasts of its innovative API integrations, white-labeled solutions, and other types of seamless integrations to empower its partners to offer insurance products to their customer base.
Role Overview
We are seeking a dynamic and customer-oriented Telesales Support Representative to join our team. As a Telesales Support Representative, you will play a key role in assisting our sales team by providing excellent customer service and support to potential and existing clients over the phone.
Responsibilities
- Handle inbound and outbound calls to assist customers with inquiries, product information, and sales-related questions.
- Provide exceptional customer service by actively listening to customers, addressing their concerns, and offering appropriate solutions or products.
- Collaborate closely with the sales team to support sales efforts and achieve sales targets.
- Conduct follow-up calls to existing customers to ensure satisfaction, gather feedback, and upsell or cross-sell additional products or services.
- Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
- Keep up-to-date knowledge of products, services, and promotions to effectively communicate information to customers.
- Assist in generating leads and identifying potential sales opportunities through proactive outreach and lead qualification.
- Work collaboratively with other departments, such as marketing and customer support, to ensure a seamless customer experience.
Qualifications & Skills
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Previous experience in telesales, customer service, or a related field is preferred.
- Technology Savvy.
Application Process
To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you’re a great fit for this role to [email protected] and [email protected].